What are Interpersonal Skills? Interpersonal skills of a person are those skills a person deploys when interacting with another. Interpersonal relationship skills are a combination of a variety of traits like, gesture, confidence, posture and body language. In our Interpersonal Skills Training program we focus on enhancing the interpersonal skills in the workplace. Hence this program plays a vital role in our communication skills training and customer service training programs.
What is Interpersonal Skills Training?
Interpersonal Skills Training gives the skills that are needed to build and foster empowering relationships. Keeping positive interpersonal relations with colleagues ensures that an environment of productivity and success at work is created.
List of Interpersonal Relationship Skills
Pay attention to what is being said to you. Listen to what they have to say on a professional and personal basis. Be attentive. Do not try to think of a response while you are listening to someone. There is a lot of difference between listening and hearing.
Lack of empathy will make you devoid of the ability to understand people and their problems. Daniel Goleman, the father of Emotional Intelligence said, “Empathy and social skills are social intelligence, the interpersonal part of emotional intelligence. That’s why they look alike.”
The two anchor traits for effective interpersonal skills are: Clarity of thought resulting in clarity of communication. Without a clear understanding of what has to be communicated, you will not be able to get it across even if you have excellent communication skills. As a Don Brown in the book Interpersonal Skills in the Workplace, Finding Solutions that Work, captures the importance of this trait brilliantly, “Intrapersonal communication is the communication of what we are saying unto ourselves.”
Some times what is communicated to you may not be exactly what the other person had in mind. To be able to read people and situations in order to decipher what is required, gives one an edge over the competition.
To maintain a positive approach to work creates a magical aura of happiness and wellbeing around you. This is usually contagious and spreads with great momentum.
How to Develop Interpersonal Skills
The Interpersonal Skills Workshop conducted by Horseway Business Services, focusing on developing these skills. The interpersonal skills activities used help to simulate real-time scenarios which result in dramatic improvement of relationships both personal and professional.
Interpersonal Skills Training Outline
The duration of the training program will be 16 hours. (2 days)