Emotional Intelligence

Emotional Intelligence, or EI, is a vital skill to manage people as the main skill of leadership management is to manage other’s emotions. Hence Emotional Intelligence Training is a crucial program in all leadership skills training programs facilitated by Horseway Business Services.

What is Emotional Intelligence Training?

Emotional Intelligence Training empowers one to use both theirs and others emotions effectively.

This training provides participants with the skills to make powerful and relevant choices in order to alter to the environment and attain one’s goals.

Emotional Intelligence is defined by the ability or capacity to notice, measure, and manage the emotions of self and others. It is measured by EQ or Emotional Quotient.

Why is Emotional Intelligence a critical part of management training and development?

Understanding EI in the scope of the professional environment is key as emotions are the core of business success. Therefore, it is a significant emphasis in our Executive Coaching programs. EI also plays a vital role in our Train the Trainer program since it is crucial for corporate trainers to be emotionally intellectual to facilitate impactful and engaging training sessions.

When an employee grasps the key concepts of emotional intelligence, it allows them to grow their skills to control, support and understand emotions of themselves and others. This is a skill of leadership and it results in improved cooperation and a healthy professional environment.

Training Hours:

The Emotional Intelligence Training Program run by Horseway Business Services will enable you to:

  • Apply the five branches of emotional intelligence
  • Take responsibility for your emotions and happiness
  • Analyze your own feelings rather than the action or motives of other people
  • Minimize problems caused by negative feelings
  • Perceive and identify emotions in faces, tone of voice and body language
  • Identify and understand the inter-relationships between emotions, thoughts and behavior; cause and effect relationships, how thoughts can affect emotions and how emotions can affect thoughts, and how your emotions can lead to specific behavior in yourself and others
  • Increase your self-awareness: being aware of your own feelings as they are occurring
  • Emotional literacy: Label and specify feelings in yourself and others, the ability to discuss emotions and communicate clearly and directly
  • Incorporate feelings into analysis, reasoning, problem solving and decision making
  • Develop a high EQ; being aware of feelings, not a slave to logic, intellect and reason; making decisions and managing people; reading the non-verbal emotions in others
  • Set goals to generate key customer feelings

Emotional Intelligence: Achieving Leadership Success Outline

“What really matters for success, character, happiness and life-long achievements is a definite set of emotional skills – your EQ – not just purely cognitive abilities that are measured by conventional IQ tests.” Daniel Goleman, Ph.D.

Training Topics:

  • Emotions—where they come from and how they affect you:
  • What is your typical response to difficult people and situations? How is it working for you?
  • How to see situations and people the way they really are—without distortion or judgments
  • A remarkable process for mastering your emotions
  • The E-factor: Overcome draining emotions and regain your energy and zest for life
  • Stop the emotional train by detecting exactly when an intense emotion is taking over
  • Your hot buttons—4 ways to keep people from pushing yours
  • Know how to eliminate behaviors and habits that hinder success:
  • How to face up to conflict, in spite of the almost irresistible urge to run away
  • How to give yourself the most wonderful gift of all—the ability to choose your emotional response on the spot
  • How to stop worry from spiraling out of control
  • The single best way to turn off negative self-talk
  • Take control of anger and other strong emotions
  • New, healthy ways for releasing anger
  • Common misconceptions about anger—and how to replace them with the truth
  • Reinterpreting events that would normally cause you to “lose it”
  • How and why to detect underlying causes of anger (without going to a therapist)
  • How to rewire your brain and stop overreacting—for good
  • How to see anger as a feeling—not an insurmountable fault
  • Replacing patterns of distorted thinking with “reality thinking”
  • Stay positive and productive in the midst of workplace change:
  • The very real connection between stress and intense emotions
  • Dealing with workplace changes you have no control over—the secret to “going with the flow”
  • A new way to look at communication and how it can protect you from emotional overload
  • Why some people thrive on the feeling of being overwhelmed
  • How to act calmly under pressure—and feel that way inside, to the.
  • Scientifically proven ways to remove stress and the symptoms associated with it
  • The elements of Emotional Intelligence (Daniel Goleman):
  • Self-awareness
  • Managing self
  • Motivation
  • Empathy
  • Social skills
  • Self-awareness
  • Understanding One’s EQ
  • Knowing your hot buttons
  • Emotional Literacy
  • Managing Self:
  • What is your typical response to difficult people and situations? How is it working for you?
  • Stop the emotional train by detecting exactly when an intense emotion is taking over
  • How to give yourself the most wonderful gift of all—the ability to choose your emotional response on the spot
  • Self-motivation
  • Belief systems
  • Thoughts
  • Behaviors
  • Empathy
  • Understanding situations from different perspectives
  • Using appropriate empathy in situations
  • Social Skills
  • Managing conflict
  • Persuasion
  • Bonding
  • Conflict management
  • Influencing skills

Training Hours:

The duration of the training program will be 8hours

Training Methodology:

  • Instructor Led Training
  • Role Plays
  • Games and Group Activities
  • Movie and Audio Clips

Resources Required:

  • Horseway Business Services will conduct the training
  • Maximum number of participants to a class will be 20
  • The training will be conducted at a venue organized by your organization
  • The following will be provided by your organization:
  • Handouts will be printed/photocopied
  • An LCD projector
  • Audio speakers