interviewing skills

Behavioral Training is an extremely important element of all corporate training programs for companies as globally it is recognized in inculcating the right attitude in their employees. “If you want to change attitudes, start with a change in behavior”, says Dr. William Glasser who is the great psychiatrist from the US. The modification in behavior necessitates them to unlearn what is exactingly deep-rooted in them over a time and imbibe new behavioral skills.

What is a Behavioral Skills Training?

Behavioral Skills Training is a blend of skills that are required in interpersonal relationships, effective communication, engaging attitudes and productive emotions that will allow employees to work & perform well with their colleagues. In other words, it aids individuals to analyze their existing behavior patterns, and trains them with new skills to recognize new patterns to achieve better results. Therefore, these programs are a key part of leadership training.

Behavioral Skills Training:

Google did extensive research to identify the key behaviors that would enhance the performance of a manager. In the article, “Google’s Quest to Find the Ideal Boss” they identified eight behaviors that good managers should have:

  • Facilitate and Coach

Offer precise, positive feedback; Have frequent, one-on-ones, presenting solutions to problems, personalized to your employees’ specific strengths.

  • Micromanage and avoid micromanaging:

Good leadership skills help you to strike a balance in giving liberties to your employees, while still being within reach for guidance.

  • Be concerned about the well-being of your team members:

Recognize your employees as individuals with lives outside work.

  • Be courageous about obtaining results:

Facilitate the team in prioritizing their work and use your position to eliminate roadblocks.

  • Communicate with efficacy:

Effective communication skills are a two-way street: you both listen and contribute to information. This helps the team to connect the dots.

  • Be Team Focused:

Be earnestly involved in the career development of your team.

  • Clarity of Vision:

Have a clear vision with supporting strategy.

  • Self-Development:

Have the necessary skills so that the team can fall back on you.

Mr. Lazlo Bock, Google’s Vice-President for People Operations says, he is surprised by the simplicity of the rules. This simplicity not only creates ease in the application but also does not require a personality transplant for a manager. Mr. Bock says, “You don’t actually need to change who the person is” he says. “What it means is, if I’m a manager and I want to get better, and I want more out of my people and I want them to be happier, two of the most important things I can do is just make sure I have some time for them and to be consistent. And that’s more important than doing the rest of the stuff.” The latest addition to our services is providing micro learning content. This will help to enhance learning and retention of our courses. It is a form of e-learning through which the latest generation learns.

Training Topics:

  • Managing Self:
  • Making a Great First Impression
  • How to present yourself to people
  • Greetings, Introductions
  • Developing Your Professional and Personal Image
  • Personal Hygiene
  • Polish interpersonal skills
  • Etiquette of Dressing:
  • The do’s and don’ts in dressing
  • Understand various dress codes for different occasions
  • Clothes and Corporate Culture
  • The Do’s and Don’ts in Conversation:
  • Enhance communication skills
  • Build self-confidence and self-esteem
  • Rapport building
  • Interpersonal Skills
  • The Basics of Interpersonal Communication
  • Starting and sustaining conversations that are engaging
  • Handling conversations with the opposite sex
  • Acknowledging differences
  • Giving and receiving compliments
  • Coming across as a positive person
  • Avoiding bad conversational habits
  • Displaying Courteousness and Thoughtfulness at the Workplace
  • Being thoughtful to colleagues regardless of position
  • Sticking to convictions as diplomatically as possible
  • Apologizing
  • Showing appreciation
  • Extending courtesy to guests, consultants, and new employees
  • E-Mail Etiquette
  • General etiquette
  • Sending effective messages
  • Form and tone of the messages
  • Responding to messages
  • Being thoughtful to colleagues regardless of position
  • Sticking to convictions as diplomatically as possible
  • Apologizing
  • Showing appreciation
  • Extending courtesy to guests, consultants, and new employees
  • Organizing the different parts of an email:
  • Greeting
  • Closing
  • Subject Line
  • Spacing
  • Replying
  • Enclosures
  • CC & BCC
  • Screen Appearance
  • Font
  • Telephone Etiquette:
  • Taking calls
  • Making calls
  • Do’s and Don’ts over the telephone
  • Cell Phone Etiquette
  • Business Communication
  • Structuring communication:
  • Having a clear objective
  • Highlighting critical points
  • Being clear and concise
  • Understanding the audience
  • Listening:
  • Active Listening
  • Reflective Listening
  • Passive Listening

Training Hours:

The duration of the training program will be 16 hours (2 days)  

Training Methodology:

  • Instructor Led Training
  • Role Plays
  • Games and Group Activities
  • Movie and Audio Clips

Resources Required:

  • Horseway Business Services will conduct the training
  • Maximum number of participants to a class will be 20
  • The training will be conducted at a venue organized by your organization
  • The following will be provided by your organization:
  • Handouts will be printed/photocopied
  • An LCD projector
  • Audio speakers