Soft Skills Training

Soft Skills Training combines a variety of interpersonal, communication & social skills that help people to interact effectively with others; thereby, enhancing productivity and providing a conductive work environment. This is the reason there needs to be significant emphasis on enhancing soft skills for managers.
Corporate Soft Skills Training is a program that is offered extensively by Horseway Business Services. Often we are asked the question,
"What are soft skills and why are they important?"

Soft skills are personal characteristics that relate to a person's capability to interact effectively with others. Simply put, it is all about empathy -the foundational pillar of all healthy relationships. It is often said that 'IQ gets you hired, EQ gets you promoted'. Initially, soft skills training in India was conducted for the front line and middle management based on the assumption that senior level executives are adept at it. However, today it is a vital part of all corporate programs. There is a significant body of research that focuses on the importance of soft skills in the workplace.

Business today mandates that C-level executives will not simply manage their own business areas but they will also impact key decisions by making contributions to the CEO. "The C-level person today needs to be more team-oriented, capable of multitasking continuously and leading without rank, and able to resist stress and make sure that his subordinates do not burn out. And he needs to do all of this with a big smile in an open plan office. In other words, we are looking at a whole new breed of top executives”. As one executive recruiter, stated in the Harvard Business Review Article, 'The New Path to C-Suite'. This article stresses on ‘how to improve soft skills’ in people performing at the highest positions in corporate.

The natural result of this enhanced focus has caused it to become a significant part of leadership development. McKinsey Consulting conducts a much sought-after program for leaders called 'Personal Insight Workshops' which focuses on personal development through understanding empathy and enhancing one's awareness of restricting attitudes, beliefs and mindsets. These important elements are emphasized in our soft skills development training. In Harvard Business Review, the article, ‘7 Skills That Aren’t About to Be Automated’, talks about the fact that even the most evolved technology will not remove the need for emotional competence and productive communication.

The Soft Skills Gap – Do You Have One? Identifies some of the key areas that will enhance team work, trust and performance. The Horseway Business Services’ methodology for creating and conducting corporate soft skills training programs is to customize each program intricately to meet the needs and objectives of the organization. Having a deeper understanding of the needs and challenges help us to identify the skills and knowledge that will create the difference. Each program is interactive, participatory and includes readiness and reinforcement activities. The role-plays give the participants the ability to practice the skills and use it when they start work on the next day. This has made HBS one of the top 10 soft skills training companies in India.

The Art of Effective Communication:

  • Verbal Communication
  • Probing Skills
  • Open-ended Questions
  • Close-ended Questions
  • Counter-productive questions
  • Paraphrasing
  • Summarizing
  • Listening skills
  • Active Listening
  • Reflective Listening
  • Passive Listening

Business Etiquette and Personal Grooming:

  • Making a Great First Impression
  • How to present yourself to people
  • Greetings, Introductions
  • The art of small talk – How to make proper introductions, Paying & Receiving Compliments, Small Talk & Networking
  • Developing Your Professional and Personal Image
  • Personal Hygiene
  • Polish Interpersonal Skills
  • Etiquette of Dressing
  • The do’s and don’ts in dressing
  • Understanding various dress codes
  • Clothes and Corporate Culture

Conflict Resolution Process:

  • Getting to the Root Cause
  • Examining Root Cause
  • Identifying the Benefits of Resolution
  • Generating Options & Building a Solution
  • Generate, don’t Evaluate
  • Creating Mutual Gain Options and Multiple Option Solutions
  • Digging Deeper into your Options
  • Creating a Shortlist
  • Choosing a Solution
  • Managing Emotions – Enhancing Emotional Intelligence
  • Keeping your cool
  • Empathy
  • Asking yourself empowering questions
  • Usage of vocabulary and how it affects emotional states
  • Moving from being reactive to being responsive

Interpersonal Communication:

  • To educate participants on tips and strategies those are followed by people with a high-level of interpersonal intelligence, for participants to start using in order to create powerful results in business relationships
  • Starting and sustaining conversations that are engaging
  • Handling conversations with the opposite sex
  • Acknowledging differences
  • Giving and receiving compliments
  • Avoiding bad conversational habits
  • Communicating Effectively at the Workplace
  • To enable participants to effectively communicate in business
  • situations they encounter on a regular basis
  • Dealing with difficult people
  • Dealing with negativity at the workplace
  • Sharing knowledge at the workplace

Training Hours:

Our recommendation is for 40 hours of training 

Training Methodology: 

  • Instructor Led Training
  • Role Plays
  • Games and Group Activities
  • Movie and Audio Clips

Resources Required:

  • Horseway Business Services will conduct the training
  • Maximum number of participants to a class will be 20
  • The training will be conducted at a venue organized by your organization
  • The following will be provided by your organization:
  • Handouts will be printed/photocopied
  • An LCD projector
  • Audio speakers