Horseway Business Services conducts Coaching and Mentoring Training that enables managers to build better relationships with their team members through continuous and guided learning. In the past 5 years, we have seen an exponential increase in the request for this program and we feel that the reason is the multi-faceted role that the leader has to play. Gone are the days when the role of the leader was primarily to supervise, get things done, increase productivity and remain unbiased and ethical. While all these traits remain critical, with changing times and increasingly demanding market changes, there are other skills that have become equally pivotal. One such skill is that of Coaching and Mentoring.